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  • Shopping Demo
  • Click to see how to use choobuy.com
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  • Prohibited goods
  • The strictly prohibited goods by all express companies are:
    - White or black powders.
    - Corrosive, flammable or explosive materials.
    - Chemicals with the above specified characteristics.
    - Magnetic components (such as big sound equipment, woofers).
    - Large bottles containing liquids.
    Yanwen prohibits:
    -liquid, cosmetics, counterfeit of famous brand, food
    DHL prohibits:
    -liquid, cream, food, medicine
    EMS and China Post:
    These 2 kinds of shipping ways are not so strict. Therefore, they generally allow shipping liquid or cosmetic cream less than 200ml, printer ink, medicines and sealed food. 
    Notice: although we can ship through these shipping companies, we can't guarantee there is absolutely no problem with customs. Therefore, if problem happens, users need to take responsibility for it by themselves. For example, counterfeits are confiscated by customs.
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  • How to Refund Balance
  • If you don't plan to buy goods for a period of time and want your choobuy balance back, that is available. Please send an e-mail to service@choobuy.com from your registered e-mail, telling us how much you want us to refund to your Paypal account.
    If the payment is transfered less than 2 months, the refund will be exempt from any Paypal fee. If more than two months, 1% refund fee will be charged from your payment.
    * The refund fee is NOT charged by Choobuy, but by your E-Banking Service Supplier.
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  • Self-service Shopping +Detail
  • This service is suitable to the customers who can directly buy from the sellers of Chinese Online shopping sites by themselves, such as taobao.com. Generally, customers have to be able to efficiently communicate with sellers in Chinese (written, or spoken if necessary), and have a Chinese bank card or a foreign credit card accepted by Chinese sellers.
    Service Rate Table
    Price Range(CNY) Service Fee Rate Minimum Charge(CNY) Basic Charge(CNY)
    0.00 - 200.00 5.0% 1.00 0.00
    200.01 - 500.00 4.0% 0.00 0.00
    500.01 - 1000.00 3.0% 0.00 0.00
    1000.01 - 2.0% 0.00 0.00
    Service fee formula: base charge + item Cost(not including shipping) * service rate
    If the value is below 'minimum charge', then charge as the 'minimum charge' value.
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  • Storage Time
  • Choobuy provides free warehouse to reserve your items for 3 months (except some items' guarantee period is less than 3 months, such as food), which starts from the day items arrive in Choobuy warehouse. In the storage period, Choobuy has responsibility to take good care of your goods. Exceeding 3 months, Choobuy charges 10% of item price as storage fee in every month (days less than one month equal to one month). More than 1 year, Choobuy will not be responsible for the goods any more, which will be disposed at Choobuy’s discretion.
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  • Problems of Received Items +Detail
  • If you find the problems below after receiving the package, please contact us:

    1. Quantity of items is not correct. Some are missing. (please give us order ID of missing items)

    2. Color, style, or size is different from what you ordered. (please offer Order ID, and take photos, send to service@choobuy.com)

    3. Quality problem (please offer Order ID, and take photos, send to service@choobuy.com)
     
    Attention: if there is any problem about the items, please contact us WITHIN 1 WEEKS after you receive the package. Otherwise, we won’t be responsible for them.

     

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  • Domestic Postage
  • Domestic postage is the shipping cost from seller to Choobuy. It depends on seller’s location, express company and item weight. When you place an order, our system charge postage 10CNY. But 10CNY is just the average price for 1kg shipping in China. So if the postage costs more in the actual purchase, we’ll inform you and ask your opinion.
    Generally, if additional postage is less than 5CNY, in order to not delay in ordering, we would charge it from your choobuy account automatically, then inform you about it. You can pay it later, together with shipment or new orders.
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  • International Shipping
  • Shipping Cost
    Choobuy offers discounts for International shipping cost: DHL 50% off (excluding fuel surcharge), EMS 45% off (55% of original price), Yanwen 50% off, China Post Air Mail (below 2kg) 20% off. Please check our International postage list for more details http://en.choobuy.com/help/ShipPrice.aspx (price on this link is already discounted).
    Delivery Time
    Generally, DHL costs 3-5 days, EMS 5-7 days, Yanwen about 1 week, China post 1-2 weeks. But delay may happen sometimes. If you can't receive package for a long time, please contact us, we'll check it for you.
    Full Insurance
    We have "Full Insurance" (5% of total item price in the package) option for International shipment. If you choose that, and the package gets lost in the delivery, Choobuy will refund the total cost of the package, including total item price and International shipping cost. Otherwise, the maximum refund is twice of the International postage. We advise users to choose "Full Insurance" for China post (above 2kg) or package of high value.
    Returned Package
    --Returned package of China post (above 2kg)/Yanwen/DHL: user needs to pay the returning International shipping cost. If user wants to send it again, the new shipping cost is still paid by user.
    --Returned package of China post (below 2kg) for special reasons: user doesn't need to pay the returning shiping cost. If sending again, International postage is 70% of original price.
    --Returning process of China post is slow. It takes a period of time. Please wait patiently. Once getting the package, Choobuy will inform you at once.
    --Except Choobuy's wrong operation, Choobuy won't be responsible for the returned package which is caused by express companies mistake or customs problem. If it needs to pay, user have to hold responsibility for it.
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  • Choose Available Size and Color
  • On taobao, stock numbers of many shops are not exact or change fast. But for some shops, their stock numbers are corrct. So you can know available size and color as below:
     
    Choose the size you want first, then available colors will be shown. For example,
     
    Or choose the color you want first, then available sizes will be shown. For example,
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  • VIP’s rule
  •  GradeVIP1

    ConditionThe member who had spent more than 5000 cny (inclusive)

    TreatmentThe service fee will be original * 96%.

     

    Grade: VIP2

    ConditionThe member who had spent more than 10000 cny (inclusive)

    TreatmentThe service fee will be original * 92%

     

    Grade: VIP3

    ConditionThe member who had spent more than 20000 cny (inclusive)

    TreatmentThe service fee will be original * 88%

     

    Grade: VIP4

    ConditionThe member who had spent more than 40000 cny (inclusive)

    TreatmentThe service fee will be original * 84%

     

     

    Grade: VIP5

    ConditionThe member who had spent more than 80000 cny (inclusive)

    TreatmentThe service fee will be original * 80%

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  • example photo of credit card
  • If you pay order or shipment via alipay credit card or tenpay credit card, sometimes need to send the photo of your credit card to check information. For your information safety, you can use paper or digital mosaic obscured part of the card's number, the most important is your name on the card, you can send it as the picture below:
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  • Taobao Agent +Detail
  • Choobuy is an agent of Chinese online shops, such as taobao.com. We can buy on your behalf, check items after receiving, provide free warehouse, and offer discounted International Postage. Choobuy applies itself to providing the best service and cheap Chinese products for you.
     
    Brief introduction of Choobuy process: 
     1. (user) place a order--pay the order --> (Choobuy)handle--buy --> (seller) send items—items arrive --> (Choobuy)check--item in choobuy warehouse

    2. (user) place International shipment--pay the shipment --> (choobuy)handle—deliver --> (user) receive

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  • Why choose Choobuy
  • Professional Team
    We have a strong commitment with our customers, because we understand that when you are looking for an agent of Chinese online malls, you are looking for serious and honest people. We know that one of your top priorities is to make transactions safe, for which you are willing to find out the reliable Taobao agent.
    We are rooted in honesty, serious trade, open dialogue, and professionalism. We clearly understand how critical it is for you to find an agent that you can trust and build a long-term business relationship with. We could be one of your best choices for purchasing agent in China. We would like to help you go through the purchasing, a field in which we are experts! We try our best to provide the unbeatable customer service.
    Background
    We have been a Taobao agent for about three years. We started to make this service available to our first customer in 2008. Realizing that demands for our service increased progressively, we decided to create our Choobuy Website, a solid platform where customers can 'sign in' and manage all of their purchase orders. Through these years we have grown up the experts in our job. Customers’ satisfaction is the biggest motivation behind Choobuy team’s hard work. So every time you place an order, it is our commitment to make your satisfied.

    Lowest Fee
    We ensure that you will find our Service fee is the lowest one among other Taobao Agents. It is not only that we charge 10% of item cost, excluding China domestic postage in the calculation of service fee, but our exchange rate is also the most conservative (you will not find a better exchange rate than ours). Information provided to you is transparent. There is no hidden fee, no tricks about exchange rate or international shipping cost.

    We even have promotion sometimes to help you get the lowest cost for your overall orders. You will save money as much as possible on Choobuy!

    Run No Risk
    One of our responsibilities is to identify the credibility of the seller whom you are buying from on Taobao or any other online malls. If the purchase is risky, we'll alert you--- it is a part of our job! We will help you avoid being taken advantage by seller, and make the business safer.

    Cheap Products
    China is a large provider of products with cheaper price. For example, a doll may cost 10USD in the United States, but you can find exactly the same one on taobao.com at the price of about 3USD. And you may buy a lot of goods in your country, then find it is “Made in China”, so why not buy from China directly?

    The Largest Online Market in the World
    Up to the end of 2009, there has been 170 million registered users and more than 800,000 sellers on taobao.com. However, taobao is just one of the numerous online shopping malls in China. We are glad to introduce you other shopping sites to find your favorite items there. Please check the available sites on our homepage.

    Discount in International Shipping
    Since we are well experienced in this business, we have established a great partnership with DHL, EMS, Yanwen, China post, etc. We offer discounts for International shipping: DHL 50% off (excluding fuel surcharge), EMS 45% off (55% of original price), Yanwen 50% off, China post Air Mail (below 2kg) 20% off. You can check our International postage list for details http://en.choobuy.com/help/ShipPrice.aspx (price on it is discounted).

    In addition, there is a "discard box" option in the process of placing Choobuy shipment, which can help to make your package lighter and less voluminous. It results in saving more money for your International Shipping cost.

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  • Usage of Choobuy Score
  • After acknowledging receipt of the International shipment on our site, you will get scores that equal to service fee you paid for items in the package. 20 scores equal 1CNY. Choobuy score can be used to pay orders, but it is not available for shipment payment. Scores can not be converted to cash.

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  • How to Save Money
  • Once your goods arrive at our warehouse, Choobuy will separate net weight and packaging weight. For example, if you bought a pair of shoes, net weight of the shoes is about 0.5Kg, and the shoe box is about 0.2Kg.
    When you submit International shipment in our system, there is a 'Discard Box' option. If you choose it, the packaging weight will not be counted into the total weight. So your package will be lighter, and shipping cost will be cheaper. This is a safe, secure and effective way to lower your International shipping cost.

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  • Service Fee +Detail
  • Total = item cost + service fee(5%-10% of item cost) + domestic shipping + international shipping(+5% insurance fee* optional)

    Choobuy features:
    Stepped service fee: The higher price goods will have lower service fee rate (reference to http://en.choobuy.com/service/PlaceOrder.aspx);
    Value-added services & VIP: In case of limit buy or other emergencies, you could choose 'Urgent order'(servie fee 2.5CNY - 5CNY), our buyer will handle your order in first time. If you will buy something valuables or other reasons that you need to see the good's photos, you could choose 'take photos' service(service fee 5CNY- 10CNY), our warehouse manager will upload the photos at the first time when the goods arrive at our warehouse. Your VIP level will decide your value-added service fee.
    We do not charge service fee to domestic or international shippingcost, VIP3 will have more discount at international shipping.
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  • Overseas Telegraphic Transfer +Detail
  • Users can also use bank transfer to pay us.  It may costs about 3-5 working days for payment to arrive.
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  • Send Gifts to Friends in China +Detail
  • You can also use our service for sending gifts to your friends in China. You need to provide us with your friend's address. When placing the order in our system, please choose “Send to Chinese Friends” option, and add his/her address in the order. Then we will buy for you, and let seller ship items to your friend in China directly.

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  • Western Union +Detail
  • Western Union is another available way of payment on Choobuy. After transfering money to us, please send an e-mail to service@choobuy.com. Let us know your Choobuy ID (registered Email) and Payment ID (including MTCN, transfer amount, first & last name, transfer country, sender's address, zip code, telephone number), so that we can top up money to your choobuy account in time. 
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  • Credit Cards
  • We accept Visa, MasterCard, American Express, or JCB Credit Cards, please use your Credit Card via Tenpay to pay us. It is not essential to bind your Tenpay Account to Credit Card. If you want to add funds to your Choobuy Account please go to this page.
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