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  • Prohibited goods
  • The strictly prohibited goods by all express companies are:
    - White or black powders.
    - Corrosive, flammable or explosive materials.
    - Chemicals with the above specified characteristics.
    - Magnetic components (such as big sound equipment, woofers).
    - Large bottles containing liquids.
    Yanwen prohibits:
    -liquid, cosmetics, counterfeit of famous brand, food
    DHL prohibits:
    -liquid, cream, food, medicine
    EMS and China Post:
    These 2 kinds of shipping ways are not so strict. Therefore, they generally allow shipping liquid or cosmetic cream less than 200ml, printer ink, medicines and sealed food. 
    Notice: although we can ship through these shipping companies, we can't guarantee there is absolutely no problem with customs. Therefore, if problem happens, users need to take responsibility for it by themselves. For example, counterfeits are confiscated by customs.
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  • Domestic Postage
  • Domestic postage is the shipping cost from seller to Choobuy. It depends on seller’s location, express company and item weight. When you place an order, our system charge postage 10CNY. But 10CNY is just the average price for 1kg shipping in China. So if the postage costs more in the actual purchase, we’ll inform you and ask your opinion.
    Generally, if additional postage is less than 5CNY, in order to not delay in ordering, we would charge it from your choobuy account automatically, then inform you about it. You can pay it later, together with shipment or new orders.
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  • International Shipping
  • Shipping Cost
    Choobuy offers discounts for International shipping cost: DHL 50% off (excluding fuel surcharge), EMS 45% off (55% of original price), Yanwen 50% off, China Post Air Mail (below 2kg) 20% off. Please check our International postage list for more details http://en.choobuy.com/help/ShipPrice.aspx (price on this link is already discounted).
    Delivery Time
    Generally, DHL costs 3-5 days, EMS 5-7 days, Yanwen about 1 week, China post 1-2 weeks. But delay may happen sometimes. If you can't receive package for a long time, please contact us, we'll check it for you.
    Full Insurance
    We have "Full Insurance" (5% of total item price in the package) option for International shipment. If you choose that, and the package gets lost in the delivery, Choobuy will refund the total cost of the package, including total item price and International shipping cost. Otherwise, the maximum refund is twice of the International postage. We advise users to choose "Full Insurance" for China post (above 2kg) or package of high value.
    Returned Package
    --Returned package of China post (above 2kg)/Yanwen/DHL: user needs to pay the returning International shipping cost. If user wants to send it again, the new shipping cost is still paid by user.
    --Returned package of China post (below 2kg) for special reasons: user doesn't need to pay the returning shiping cost. If sending again, International postage is 70% of original price.
    --Returning process of China post is slow. It takes a period of time. Please wait patiently. Once getting the package, Choobuy will inform you at once.
    --Except Choobuy's wrong operation, Choobuy won't be responsible for the returned package which is caused by express companies mistake or customs problem. If it needs to pay, user have to hold responsibility for it.
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